We design and deliver bespoke customer service training for the hospitality sector
Individual Productivity Training
Coaching and mentoring
Time management skills
Assertiveness and empowerment training
Emotional intelligence
Sharpen guest engagement skills
Body language skills
Leadership and performance management
Management skills
Increase Customer Satisfaction
Empowering your team
Building team confidence
Employee recognition and reward programmes
Soft skills training - body language - grooming
Anticipate guests needs and manage their experience
Use Emotional intelligence to deal with difficult guests
Add the WOW to every experience
Reception and guest relations skills
Food and beverage service skills
Boost Team Moral
Guest engagement skills
Team empowerment and coaching
Employee recognition programme
Team building
Change management
Sales Training
proven sales techniques
Profit boosters
Make good service sell- Upselling that sells itself
Manage your guests experience
Telephone and reservation skills
““Andrea has come few times to our London properties to deliver training and coaching sessions focused on improving our customer service. After each session I find the team with a long-lasting boost of motivation, inspired and determined to apply what they have learnt during the training and coaching sessions in their everyday job. Andrea’ training have had a great impact on our team’s attitude and on our guest’ s satisfaction!”
Lison Akretche Human Resource Manager ”